Q1 What information is needed for an accurate quote?
Please provide the product name, number of cartons, gross weight, dimensions, destination country/postcode, shipping options, and whether the cargo contains batteries or liquids.
Q2 Do you charge based on CBM or KG for LCL shipments?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
Q3 What is the formula for volumetric weight?
The formula is: L(cm) x W(cm) x H(cm) / 6000. For Global Express services, the divisor is usually 5000.
Q4 Do I need to provide an EIN or PI for DDP service?
No, for DDP (Delivered Duty Paid) services, we handle the customs clearance under our name and deliver the goods directly to your final destination.
Q5 How do you guarantee the lowest rates for multiple fulfillment centers?
We utilize Container Freight Stations (CFS) at major US ports like Los Angeles, Savannah, and Houston. By shipping to the nearest port to your fulfillment center, we reduce land transportation costs significantly.
Q6 What is your response time for inquiries?
We offer 24/7 live support and guarantee a response within 2 hours for any quotes, tracking requests, or logistics issues.