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Frequently Asked Questions
What information is needed for an accurate shipping quote?
To provide a precise quote without hidden fees, please provide: Product name, number of cartons, gross weight, dimensions, detailed destination (country and postcode), expected shipping timeline, and whether the product contains liquids, magnets, or batteries.
How are LCL shipments charged (CBM vs KG)?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the actual gross weight is higher, we charge by KG.
What is the formula for volumetric weight?
The formula is: L(cm) x W(cm) x H(cm) / 6000. For Global Express services, the divisor is 5000 instead of 6000.
Do I need to provide documents for DDP service customs clearance?
No, for DDP (Delivered Duty Paid) service, we handle all customs clearance under our name and deliver the goods directly to your final destination.
How do you ensure the lowest rates for fulfillment center deliveries?
We operate Container Freight Stations (CFS) at major US ports like Los Angeles, Savannah, and Houston. By shipping goods to the port nearest to the fulfillment center, we significantly reduce land transportation costs.
What is the response time for inquiries?
We offer 24/7 support and guarantee a response within 2 hours for any inquiries regarding quotes, tracking, or logistics solutions.