❓
Frequently Asked Questions
What information is needed for an accurate quote?
Please provide the product name, number of cartons, gross weight, dimensions, detailed destination (country and postcode), shipping options, and whether the product contains liquids, magnets, or batteries.
Do you charge based on CBM or KG for LCL shipments?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
How is volumetric weight calculated?
The formula is: L(cm) x W(cm) x H(cm) / 6000. For Global Express, the divisor is 5000 instead of 6000.
Do I need to provide an EIN or PI for DDP service?
No, for DDP service, you don't need to provide anything for customs clearance. We clear the goods under our name and deliver them to your final destination.
How do you guarantee the lowest rates for fulfillment centers?
We utilize Container Freight Stations (CFS) at major US ports. By loading containers destined for specific fulfillment centers, we bypass unnecessary offloading and sorting, reducing both time and land transportation costs.
What is your response time for inquiries?
We offer 24/7 support and guarantee a response within 2 hours for any quotes, tracking requests, or issue escalations.