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Frequently Asked Questions
What information is needed for an accurate quote?
We require the product name, number of cartons, gross weight, dimensions, detailed destination (postcode included), shipping options preferred, and if the product contains batteries, magnets, or liquids.
Are LCL shipments charged by CBM or KG?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
How is volumetric weight calculated?
The formula is: Length(cm) x Width(cm) x Height(cm) / 6000. For Global Express services, the divisor is 5000 instead of 6000.
Do I need to provide documents for DDP customs clearance?
No, for DDP services, we handle all customs clearance under our name and deliver the goods directly to your final destination.
What is the advantage of using your fulfillment center shipping?
We utilize Container Freight Stations (CFS) at major US ports. By loading containers destined for specific fulfillment centers, we bypass unnecessary sorting at intermediate warehouses, making the process faster and more cost-effective.
How quickly will you respond to inquiries?
We offer 24/7 support. No matter the time zone, we guarantee a response to your shipping inquiries or tracking needs within 2 hours.