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Frequently Asked Questions
Q
What information is required for an accurate shipping quote?
To provide a precise quote without hidden fees, we need: product name, number of cartons, gross weight, dimensions, destination country/postcode, expected shipping mode, and whether the goods contain batteries, liquids, or magnets.
Q
How do you calculate charges for LCL shipments?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is higher, we charge by KG.
Q
What is the formula for volumetric weight?
The standard formula is: L(cm) x W(cm) x H(cm) / 6000. For Global Express services, the divisor is usually 5000.
Q
Do I need to provide customs clearance documents for DDP service?
No, for DDP (Delivered Duty Paid), we handle all customs clearance under our name and deliver the goods directly to your final destination.
Q
What is the difference between DDP and DAP for UK/EU shipments?
DDP includes all taxes and duties. If you need an MRN for VAT accounting or e-commerce checks, you should choose DAP service, which allows you to use your own VAT and EORI accounts.
Q
How do you ensure the best rates for multiple fulfillment centers?
We utilize Container Freight Stations (CFS) at major ports. By grouping cargo destined for the same fulfillment centers into dedicated containers, we reduce offloading and sorting costs, passing those savings to you.