❓
Frequently Asked Questions
Q1: What information is needed for an accurate quote?
To provide a precise quote without hidden fees, please provide: Product name, number of cartons, gross weight, dimensions, detailed destination (country and postcode), expected shipping options, and whether the product contains liquids, magnets, or batteries.
Q2: Do you charge based on CBM or KG for LCL shipments?
In most cases, if the volumetric weight is greater than the gross weight, we charge by CBM. If the gross weight is greater, we charge by KG.
Q3: How is volumetric weight calculated?
The formula is: L(cm) x W(cm) x H(cm) / 6000. For Global Express services, the divisor is 5000 instead of 6000.
Q4: Do I need to provide customs clearance information for DDP service?
No, for DDP (Delivered Duty Paid) service, we handle the customs clearance under our name and deliver the goods directly to your final destination.
Q5: How do you guarantee the lowest rates for fulfillment centers?
We utilize Container Freight Stations (CFS) at major ports like Los Angeles, Savannah, and Houston. By loading containers specifically for certain fulfillment centers (e.g., FTW1), we bypass extra offloading and sorting, making the process faster and more cost-effective.
Q6: What is your response time for inquiries?
We offer 24/7 live support. We guarantee a response to any inquiry—whether for quotes, tracking, or support—within 2 hours.